Designing Success: The crucial role of design thinking when adding robotic dispensing  

In the rapidly evolving landscape of Australian pharmacy, the integration of robotic dispensing is a game-changer. However, a design focus of integration of robotics into the dispensary is often forgotten.   

Design for operational harmony 

Beyond the allure of robotics, a well-planned layout is essential. Imagine a pharmacy where the workflow is intuitive, space is utilised strategically, and the robot seamlessly fits in to this. A design focus will understand your business, how you prefer to operate, looking at optimising space, and creating a conducive environment for both staff and customers. 

Operational harmony is achieved when working feels effortless and there is less stress in the team.  

Efficiency unleashed 

Time is money in pharmacy. A thoughtful design ensures the robotic dispensing system integrates seamlessly, reducing stock on hand and wait times and boosting operational efficiency. From prescription drop-offs to script collection with pharmacist interaction, design unlocks the full potential of robotic dispensing, transforming a pharmacy into a place of well-being for your staff and customers. 

Prior to adding robotics, consider your drug dispensing profile, review your drug data with a set of fresh eyes and consider the impact of stock levels on your cash flow and the interaction with resources efficiencies in the dispensary.  

Customer-centric simplicity 

At the core of pharmacy design is a customer-centric approach. A design should facilitate efficient dispensing while providing a welcoming atmosphere conducive to health advice. Elements like comfortable waiting, clear signage and professional consult rooms contribute to a positive customer experience. A successful robotic system isn’t just about operations; it’s about facilitating customer engagement.  

With over 300 installations across Australia and New Zealand, talk to us about how we can help.